Telepathy doesn’t work as a management tool

"There is no point having the best strategy in the world if nobody knows what it is. There is no point having a great vision for your organisation if you don’t share it. And there is no point expecting people to do things if you haven’t told them what to do," says former BBC1 controller and CEO of Talkback Thames Lorraine Heggessey talking about the need for leaders to be good communicators at the Festival of Marketing.

“I’ll let you into a secret – telepathy doesn’t work as a management tool. But you’d be surprised how many people think it does.”